This is an interactive, experiential learning conference where you’ll learn to use the Include AlwaysTM model to successfully engage patients, residents, and families at all levels of your organization and across the continuum of care.
Topic areas

  • Recruitment and orientation of patient, resident or family partners.
  • How to be an effective patient storyteller.
  • Include patients, residents and families on your organization’s committees.
  • Transform your organization by defining and inventing processes for patient, resident, and family engagement.